Payment in advance: Appointments are paid in advance at the time of booking. This payment guarantees the availability of the service for the date and time selected. Punctuality is requested, please check in a couple of minutes before your appointment if possible, so that we can start at the scheduled time.

Rescheduling your appointment for another time: You can reschedule your appointment free of charge up to one hour before the scheduled appointment time. To do so, look for the email you received confirming the appointment. On the right-hand side you will see the option: Do you wish to reschedule the appointment? Choose in the calendar the date and time that suits you best from the available slots.

Free cancellation: The application allows you to cancel the appointment at no additional cost up to one hour before the scheduled time.
one hour before the scheduled appointment time. To do so, find the email you received confirming the appointment confirming the appointment and select on the right the option: “Cancel appointment”. You will receive an email confirming the cancellation.

Refund of the amount: A refund of the amount of the appointment will be applied in the following cases in the following cases:
– Cancellation of the appointment less than one hour before the scheduled time.
– Failure to show up for the scheduled appointment within the first 15 minutes of the appointment.

In the case of both free cancellation and reimbursement of the amount, this operation may take between operation may take between 5 and 10 working days, depending on how long it takes to be processed by the platform and the between the platform and the financial institutions.